Frequently Asked Questions
Everything you need to know about your next adventure.
How long will it take for my order to ship?
Most in-stock items ship within 2-3 business days. For custom vehicle builds or oversized freight items like roof racks and campers, lead times may vary between 4 to 8 weeks depending on the manufacturer.
Do you offer international shipping for overland gear?
Yes, we ship most of our catalog worldwide. Please note that international customers are responsible for any customs duties, taxes, or brokerage fees incurred during the importation process.
What is your return policy for unused equipment?
We accept returns on unused, unassembled gear in its original packaging within 30 days of delivery. Please note that a restocking fee may apply to large freight items and electrical components.
Can I have gear installed at your facility?
Absolutely. Juniper Overland offers professional installation services for all the products we sell, including suspension systems, dual-battery setups, and exterior armor. Contact our service team to schedule an appointment.
Do you provide financing for large purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans for high-value purchases such as rooftop tents, off-road trailers, and full vehicle conversions.
Are the products covered by a warranty?
All products sold through Juniper Overland carry the full manufacturer's warranty. If you experience a defect or failure, contact us and we will assist you in facilitating the warranty claim with the brand.