Returns & Exchanges
At Juniper Overland, we want to ensure you are fully equipped for your next adventure. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 30 days of delivery.
Initiate Your Return
Log into your account portal or contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags, manuals, and hardware are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location; please note that return shipping costs may be deducted from your final refund.
Receive Refund or Exchange
Once our warehouse inspects the returned gear, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing